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Re: Two Canadian Women Deported from Cuba after Arriving:
by
Sheila2009
Hello There,
I would like to write to inform everyone about the problem I have had with my 2003 Honda Accord. I have had extreme issues with the transmission, and Honda Canada is refusing to provide any compensation whatsoever.
Here are the basic points:
• Our 2003 Honda Accord experienced major transmission failure on May 25, 2009 while traveling on the 401 highway.
• The extended warranty that we took was five years or 100,000 km, whichever came first. (However our vehicle had 68,000 km).
• The warranty ended only a few months ago, in December 2008.
• We took our car to a local Honda dealership to have our car diagnosed, and they said a new transmission was needed.
• Honda quoted a price of $4000 to fix the transmission, (which was out of my price range). We decided to take it to Mr. Transmission which was $2000.
• This vehicle had problems since the very early stages. In the first month of ownership, the car would not start one day. One month later, there were further problems: deteriorated 110199 VTEC solenoid seal, AC spool gasket, and O-ring. The Service Manager at the time informed us that it was "due to a manufacturing defect".
• One of the customer service reps asked me if I would consider compensation for the transmission alone. I responded that the labour cost was nearly as much as the transmission itself. However, when we spoke with him next, he said he had made a mistake and said that Honda would in fact NOT compensate us.
• When I mentioned that the 2003 Honda Accord Tramission found on the Web (Bad cars) was one big issue, the other Rep who accompanied Craig quickly claimed this was just a small percentage. This further frustrated and angered me because he basically explained that I got a substandard product after paying the same amount of money. Hence, this "small percentage" of customers who did not get a reliable and dependable automobile should be compensated for.
• I would gladly take a rebuilt transmission as compensation.
I am writing so that other consumers can be aware of this problem. I welcome any suggestions on further action I can take with Honda Canada.
Thank you,
Sheila Mathews
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