I got married 5 years ago this July and purchased my dress from Sherwood Bridal store. In the beginning the woman Rose was very accommodating. Every two weeks since I ordered and PAID for the dress in September of 2000 I visited the store to see how the alterations were coming along on my dress. Up to two weeks before my wedding there was NOTHING done to my dress. I took my dress - unfinished - and took it to another store in Oshawa (Athena's Bridal) and spent another $400 to have the dress altered. This store usually does not take other people's dress and do alterations but because of my desperation they were kind enough to help me out. When I first tried on the dress for the new alterationist she advised me that the dress was not ordered to my size and that there was no way they could alter the length as Rose had told me she could at Sherwood because of the beeding at the bottom of the dress. I had to end up wearing a 5" heal shoe as a result. Sherwood Bridal is the worst for service, quality and delivery. The gentleman that is speaking out on behalf of the store - who is Rose's son - says that they can get letters of recommendations from past customers but I wonder how many of them will be written by himself and forged - just like everything else that store does and represent - false promises/product/service. I think he got his facts mixed up and the 99% of customers he claims are satisfied with their service is in actuality 99% of DISATISFIED customers. It's about time they got the publicity they deserve!