My Blackberry beeps several times a day with new emails from those stressed out about their weddings. The mails all describe one chain of stores: Bridal Wardrobe and Sherwood Bridal.
With stores in Ajax, Whitby, Belleville and Mississauga, the chain is under fire from customers because dresses are not being delivered on time as expected by the customers.
Latest news: The company is still in business. It's taking new orders. It's not fulfilling all of its existing orders in a timely way. Many suppliers are still doing business with Sherwood (like Princess of Montreal) and Alfred Angelo of Toronto (at least the company was as of Tuesday).
And, the company is giving refunds, in cash, to some consumers who complain. My previous television story reported on how employees were told to lie to customers and give them various excuses about why their dresses hadn't yet arrived.
If you are considering placing a new order at Sherwood Bridal? Read my previous stories, here or at www.globaldefenders.com. You may also want to search a web chat board. The answers may lie there.
If you are awaiting a dress at Sherwood Bridal/Bridal Wardrobe: you may wish to pay a personal visit to Rose de Mel at the main store on Church Street in Ajax. The store is open Tuesday to Saturday. It closes at 7 p.m. each weeknight. Brace yourself: there is often a feisty group of dissatisfied brides-to-be in the stores each night. Some are demanding their dresses; others are looking for their money back.
There is much more to this story that I have not reported, but to those who call me at work at 416.446.5467 or via email at sos@globaltv.com I am glad to know about what you're experiencing.
I will continue to post and do what I can to answer questions about the predicament many are facing during the wedding season!