In the 19 years I've worked at Global, the story about Sherwood Bridal in Ajax last month got the biggest response.
I've received no fewer than 40 detailed letters of complaint about this bridal store; most viewers documenting claims of terrible customer service at the shop, or one of its sister stores operated by the same owner. The similarity of the stories, all from different brides-to-be, or members of bridal parties, is remarkable.
The complaints talk about poor service, bad attitude of those working at the store, and broken promises relating to alterations, appointments, and deadlines. Those are typically the types of complaints.
I'm planning a follow-up on this story, but it will have to wait until I return from vacation in late July. I hope the brides with wedding plans in the meantime don't run into troubles like the ones I've gotten by email.
As always, feel free to email your stories to me at sos@globaltv.com