Tonight we aired a follow-up story on Sherwood Bridal/Bridal Wardrobe, a chain of bridal wear stores in Ajax, Whitby, Mississauga and Belleville, Ontario. The story dealt with the massive number of complaints against the stores for not delivering wedding gowns/bridal dresses on time. This is the second story (our first aired in late June).

 As blogged earlier, we are receiving complaints about these stores daily - about 80 lengthy written complaints so far. These are coming from brides-to-be and others in bridal parties who feel betrayed because they say Sherwood Bridal/Bridal Wardrobe has not lived up to its promises in its purchase agreements.

Our Global Defenders unit was contacted by several former employees at the store who shared their inside insights into what happened at the store. They told me they were told by Rose (the owner) to lie to consumers in order to explain why their dresses were delayed. These lies often included statements like "your dress is still in China" or "the supplier hasn't received it yet". The employees told us these stories were all patently false.

Many employees have not been paid their wages. In at least one case, their salary cheque was returned NSF.

More on this story can be found on my Global Defenders website at www.globaldefenders.com

Please feel free to send me your comments via the Global Defenders website.

In the 19 years I've worked at Global, the story about Sherwood Bridal in Ajax last month got the biggest response.

I've received no fewer than 40 detailed letters of complaint about this bridal store;  most viewers documenting claims of terrible customer service at the shop, or one of its sister stores operated by the same owner. The similarity of the stories, all from different brides-to-be, or members of bridal parties, is remarkable.

The complaints talk about poor service, bad attitude of those working at the store, and broken promises relating to alterations, appointments, and deadlines. Those are typically the types of complaints.

I'm planning a follow-up on this story, but it will have to wait until I return from vacation in late July. I hope the brides with wedding plans in the meantime don't run into troubles like the ones I've gotten by email.

As always, feel free to email your stories to me at sos@globaltv.com